Cancellation and Refunds

1. Scope

These terms cover license purchases of the 1-Year Plan and the Lifetime Plan. They apply together with the Distance Sales Agreement and the Pre-Information Form.

This English version is provided for convenience; if there is any difference, the Turkish version prevails.

2. Before you buy: free trial

On first launch, the program starts the 7-day trial with all features. No payment is required for the trial; when it ends, you are not automatically moved to a paid license and no subscription is created that you would need to cancel. During this period you can see whether the program meets your needs and runs smoothly on your computer.

3. Right of withdrawal and exception

If you are a consumer, you may withdraw within 14 days of the day the license codes are delivered to you, without giving any reason and without paying any penalty, subject to the exception below.

License codes are intangible goods delivered instantly in electronic form. Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for contracts concerning services performed instantly in electronic form and intangible goods delivered instantly to the consumer. This exception applies only if you expressly consent to performance beginning immediately before the codes are delivered to you and acknowledge that you thereby lose your right of withdrawal. If you do not give this consent, your right of withdrawal remains intact.

4. Submitting your request

Send your withdrawal or cancellation request in writing or by e-mail to destek@moducut.com. You can also let us know via WhatsApp or phone; however, the withdrawal notice must be made in writing or by e-mail.

Including the following information in your request speeds up the process:

• Name or company name
• Account number (HSP-…) and license code
• Payment date and method
• A short description of your request

5. Refund process

If you withdraw, the license is deactivated and the amount you paid is refunded within 14 days of the date your withdrawal notice reaches us, using a method appropriate to the payment method you used and at no cost to you. The refund is made by bank transfer to the bank account you specify.

6. Technical problems and defective service

If your license does not work or the program does not provide the advertised features, please let us know first; we will try to resolve the problem together. Your rights as a consumer regarding defective goods and services under Law No. 6502 remain reserved.

7. Purchases for commercial or professional purposes

If you purchase the license for commercial or professional purposes, for example on behalf of your workshop or company, you are not a consumer within the meaning of Law No. 6502 on Consumer Protection. In that case, the rights granted to consumers by the Law and by the Distance Contracts Regulation (including the right of withdrawal) do not apply, and disputes are governed by the general provisions of law. You can still send your requests to us.